Offroad-Express

i had a wheel alignment on friday what a shocker
all that needed to be done was the toe in, and they have stuffed up the whole front end of my surf
it pulls to the right and even harder when you brake
even my tyres are rubbing now and didn't before
i was there to greet him when he got back from his test drive and he climbed out in his dirty greasy overalls
with nothing protecting them from the seat so they obviously dont care about customers vehicals either
not to mention there was one person doing it and three others watching
not to mention i had a major oil leak from my transfer case i found when i had a look what they had done, to have been told about this would have been nice
while i was waiting another customer came in to the shop and made a complaint about his wheel alingment
and i really dont want to take it back to them cause they obviously dont know what they are doing
i have given there customer service a call and they said there regional manager would call back, he did, i wasn't
around to take his call and he wouldn't leave his number with my partner so i could ring him back,three times she asked?
all i want is my money back so i can take it to someone who knows what they doing

$80 is alot of money for a stuff up
so Morrinsville BEAUREPAIRES you suck
will edit if this gets resolved

keep on the case and getya money back and make a trip over to hams to get it done at a decent place

I'm sure someone on here can recommend a better place than bro-repairs

tony at speedy tyre and lube does a good allignment, or my favorite is simons garage on killarney rd ...cant remember what the name of it is but if you give simon a call at naylor street autos 07 8567185 he can direct you there, tell him Ben sent you and you might get a good deal...or told to Fk off..

but either of them is better than where you went

Go to the MTA website & find out if they are a member....make a conplaint there...if they try to fob you off tell them you will go to the media.....a friend of mine did this after a warrant shop lifted her car up & destroyed her radiator....they replaced the radiator with the wrong one & did mount it properly (just zip tied it in)..MTA arranged for it to be fixed at the Dealership ...but they were very reluctant to do anything untill she said she would go to the media.

I've looked on the MTA and Beaurepaires sites and it looks like they aren't a member
Maybe this is the reason ...

Go here and send them a copy of the text in your original post and a link to this thread ...

http://www.beaurepaires.co.nz/feedback_overview.aspx

i got through to the reg manager this morning and looks like i cant get my $ back but i can take it to another BEAUREPAIRES
store, so i will see how that goes

dont just back down dude, shoddy workmanship needs to be correctly addressed, in today's econmic enviroment suppliers of services such as wheel aligments need to be doing it 110% for EVERY customer, and as LV Martin once stated its the putting right that counts!!!

my 10c (incl GST and Freight)

the issue we have is guys who just left school get showed how the buttons work and let them loose, iv seen tie rod ends on 1 thread as they dont understander or look hard enough to consider why the alignment was so bad origonally, eg bent idler arm!!! we have a guy in napier who comes and picks up you car and drives it to his workshop, by the tiem hes back he knows what to look for and advises of reson etc, bloody great to deal with,
Shop name Advanced Wheel Alignments!!!

took the trip to Paeroa as orgainised with the regional manager, turned up at 9am monday morning and they knew nothing about it, im f***in pissed off now so i dropped it off for a wheel alignment in Te Aroha shock shop and wheel alignment centre, looks like il have to pay again but im not giving up on getting my money back

tintin wrote:took the trip to Paeroa as orgainised with the regional manager, turned up at 9am monday morning and they knew nothing about it, im f***in pissed off now so i dropped it off for a wheel alignment in Te Aroha shock shop and wheel alignment centre, looks like il have to pay again but im not giving up on getting my money back

you will need a letter from whoever corrected the problem for evidance that there was a issue
TBH your kinda curcumvented the law protecting you by having it fixed somewere else and not allowing the person to fix there error
have a read up on consumer and contract law
that will give you yoru rights in this

madterrano wrote:the issue we have is guys who just left school get showed how the buttons work and let them loose,

And thats usually the problem, I had no end of problems taking my tyres to places like tonys tyres, the young kids had little training or experience and showed no care or concern taking my simexes off the rims and took big chunks of rubber out of the beads, they used to put skinny little car tubes into the 35" tyres and when they were fully inflated they were thinner than a blowen up comdom and would only last a matter of weeks till they went flat again, and typically they would put my directional tyres on backwards so I'd have to take them back to get swapped back around

Now I do the 2hr round trip and take them to Robs tyre shop in Naenae and pay him to do the job properly and have the correct heavy duty tubes put in..... money well spent and I've never looked back

Ain't it funny how different things can be from town to town.

Here in Nelson I use Beaurepaires as the guy does alignments all the time, and is an off-roader himself. Their machine is brand new and state-of-the-art.

tintin wrote:i got through to the reg manager this morning and looks like i cant get my $ back but i can take it to another BEAUREPAIRES
store, so i will see how that goes

I'm sure the Consumer Gaurantee Act says that the first two times the service provider (the shop) has the right to;

1. Repair,
2. Replace, or
3. Refund the goods or service

If the matter is not resolved by the third time then it is your right to choose.

If they are a franchise, go over the Managers head to the franchise owner and then to company owner

it had to be done i needed a wof and dont wont to chew my tyres out cause im traveling round the country for job interveiws at the mo and im sick of been shafted
i did Beaurepaires in Te Puke when i lived there and never had any issues

i really dont know how they could f**k it up.toyota surfs such as yours are so easy to do. no shims involved all they have to do do to correct camber castor is to undo couple of nuts and turn the eccentric bolts which moves the bottom arm in or out and then set the toe.easy a. not all state of the art machines are perfect they have there nigglng issues trust me. scan your print out and post it up i interested in reading it and seein what they did and didnt do.did you have new tyres put on or are they same ones you had?did they rotate them from front to back?

all sorted now and drives like a dream but BEAUREPAIRES didnt fix it, i took it some where else i will try and post the report up at some stage
i cant speak for any one else, but the hassels i have had contacting them and lack of them trying to sort it out i will definintely not be using any of there services again

Bubba wrote:

tintin wrote:i got through to the reg manager this morning and looks like i cant get my $ back but i can take it to another BEAUREPAIRES
store, so i will see how that goes

I'm sure the Consumer Gaurantee Act says that the first two times the service provider (the shop) has the right to;

1. Repair,
2. Replace, or
3. Refund the goods or service

If the matter is not resolved by the third time then it is your right to choose.

If they are a franchise, go over the Managers head to the franchise owner and then to company owner

These are your rights and the order it needs to be done in:
1) You can ask the person who did the job to fix it at no cost to you.
2) If they refuse or take more than a reasonable time to fix it you can:

*get someone else to fix it and claim the cost from the supplier.
*If you have already paid the service provider you may be able to get some or all of your money back.
*The amount you can ask for will depend on whether some of the service provided was satisfactory.

You need to provide them with proof it was done wrong so copies of the before and after printouts from them and from the new place.

Also to note the company has to follow the below guidelines
Services must be provided with reasonable care and skill
1) This generally means that any work done for you must be at least as good as the work of a competent person with average skills and experience in the type of work required and performed in a professional manner.
2) After you have told the service provider what service you want from them, and they accept the job, they must make sure you get what you want.
3) Your complaint processed quickly and a soloution agreed to and seen through

all sorted, just had a phone call saying i can take my invoice in and they will give me a refund